Customer Relationship Management
Join this CRM course to understand the working of a Customer Relationship Management process, its benefits, and examples. Get an idea of what customer relationship managers do.
What you learn in Customer Relationship Management ?
About this Free Certificate Course
This CRM course will introduce you to the overall CRM process, its benefits, and how big companies like Apple & Amazon are incorporating it into their growth strategy. You will start with understanding what CRM is and its primary purpose and then will be made to understand its many benefits. Moving forward, the course will cover operations management, where you will learn about the components that drive CRM. Later, the CRM process will be taught along with the examples and explaining the roles and responsibilities of a Customer Relationship Manager. Once you wrap up the CRM course online, don't forget to take the quiz to earn a completion certificate.
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Course Outline
This chapter will cover components like People Management, Lead Management, Sales Force Automation, Customer Service, Marketing, Work Flow Automation, Business Reporting & Analytics.
This chapter will explain what CRM is, why it is needed, and its end goal. It will also talk about some brief real-life examples to better grasp the concept of CRM.
CRM refers to companies’ strategies, practices, and technologies to manage and analyze their customers’ interactions. This module of the CRM course online will help you understand Customer Relationship Management better.
This chapter throws light on how CRM benefits the business. It will go on to talk about benefits like segmentation, customer retention, and more CRM provides to Sales & Marketing teams.
This chapter will have a step-by-step explanation of the CRM process. From identifying the target market, defining strategy, and customer handling to performance management software selection and re-engaging customers.
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With this course, you get
Free lifetime access
Learn anytime, anywhere
Completion Certificate
Stand out to your professional network
1.0 Hours
of self-paced video lectures
Frequently Asked Questions
Will I have lifetime access to the free course?
Yes, this course is self-paced, where you can access it and learn at any time at your convenience.
What are the prerequisites required to learn this CRM course?
There are no prerequisites for this course. This CRM course will enhance your customer relationship management skills and eventually build a career in it.
How long does it take to complete this free CRM course?
This course contains 1 hour of video content that you can complete at your own pace.
What is CRM used for?
CRM is used to track and manage the business's relationship with its customers with the goal of building strong relationships. CRM helps companies to streamline the customer details to stay connected with them while also improving the business.
Is it worth learning CRM?
A well-implemented CRM system will help you keep your customers' valuable information up-to-date, keep track of their history and past activities and manage their accounts. This course will help you understand how you can improve customer relationships.
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